Refund policy

Refund Policy

365-Day Money-Back Guarantee

We stand behind our product with a 365-day money-back guarantee. If you are not satisfied with your purchase, you may request a return within 365 days of receiving your order.

To qualify for a refund under this guarantee, the product must be returned in reasonable condition, and customers must provide proof of purchase. We reserve the right to refuse refunds for items that are excessively used, damaged due to misuse, or returned incomplete.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase or receipt.

To start a return, please contact us at support.celino@gmail.com.

Returns must be approved before being sent back. Returns should be sent to the following address:

6 Dalgety Street
Oakleigh, Melbourne
Victoria, Australia

If your return request is approved, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at support.celino@gmail.com.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support.celino@gmail.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact support.celino@gmail.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement product.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support.celino@gmail.com